Great question! Even with a bulk college order, every care package is still individually prepared, packaged, labeled, and organized for delivery. There is also time involved in processing each order, preparing the student’s package, adding their personal note, and making sure every package is matched to the correct student. The delivery fee helps cover the behind-the-scenes work involved, including delivery to campus, dropping the packages off at the mail room, making sure each package goes to the right person, credit card processing fees, packaging, and the time involved in preparing and organizing each individual package.So while this may be a bulk campus drop, the work that goes into each package is still very much individual. It’s more than just a delivery fee — it helps cover the time and care that goes into making sure each student receives their own little package from home.

We typically arrive at campus by 9:00 AM, and your student should receive an email from the mailroom once their order is ready for pickup. Please remind your student to check their email and pick up their order as soon as possible, especially when the mailroom has limited weekend hours and everything is baked fresh.

All packages are delivered directly to the campus mailroom, and your student will receive an email when their package is ready for pickup.Please nudge your student to pick it up promptly, as the mailroom will not hold perishable items for more than 5 days. Important: When placing your order, please enter YOUR email address and phone number so that you receive the order updates and can stay in the loop. Sometimes in the mailroom, I have issues with the names, so its easy to contact you. Bentley StudentsPackages are delivered to the Collins mailroom. Please include:Your student’s dorm/location (for example: Trees, Collins, etc.) We do not need a room number. Merrimack StudentsPackages are delivered to the mailroom on the 2nd floor of the Sakowich Campus Center. Please include:Your student’s mailstop number in the comments/order information. If you want to add a personalized not, and missed a spot to add one, feel free to send us an email at info@kiranskookies.com

Yes, we do offer off-campus delivery for an additional delivery fee. We know college students are busy, and many times they aren't home or may not hear the doorbell. Since these are fresh baked goods, we also don't feel comfortable leaving a package sitting outside unattended. If you know your student will be home at a specific time, we're more than happy to coordinate a delivery and hand the package directly to them. Just let us know when they'll be available, and we'll do our best to make it work!

We do not have a dedicated nut-free kitchen, so we cannot guarantee that our products are completely peanut or tree-nut free. I typically do not add peanuts or tree nuts to my cookies unless the item is specifically peanut-butter based. However, some of the ingredients I use are manufactured in facilities that also process nuts.

At this time, we do not offer gluten-free options. Since everything is prepared in the same kitchen and with the same equipment as our regular baked goods, there is a risk of cross-contamination.For this reason, we’re unable to guarantee that any of our products are gluten-free.